โ— OPEN TO SENIOR PRODUCT DESIGN ROLES

I design products
that convert,
onboard, and retain.

Senior product designer with 7+ years shipping 0-to-1 and 1-to-N products.

Specialized in complex workflows: checkout, onboarding, health dashboards.

Measured outcomes: increased conversion by 34%, reduced churn by 22%, cut task time by 41%.

Cross-functional leader who prototypes in Figma, tests with real users, and ships with engineering.

SELECTED WORK

Case Studies

Three projects that show how I think, decide, and ship. Each includes real problems, real process, and real outcomes.

VITALFLOW HEALTHโ€ขLead Product Designerโ€ข3 monthsโ€ข2025
โ–ท 6 min read
dashboard

VitalFlow โ€” Health Dashboard Redesign

CONTEXT

VitalFlow is a remote patient monitoring platform used by 12,000+ patients and 400 healthcare providers. The existing dashboard was functional but overloaded, causing patient drop-off and provider frustration.

PROBLEMS
  • 68% of patients never completed their weekly check-in due to a 14-step form with medical jargon.
  • Providers spent 8+ minutes per patient finding relevant vitals across 6 disconnected views.
  • Mobile usage was 62% of traffic, but the dashboard was desktop-first and unusable on phones.
PROCESS & DECISIONS
  • Ran 12 remote interviews with patients and shadowed 5 providers to map actual workflows.
  • Discovered patients wanted reassurance, not data โ€” they needed to know "am I okay?" in under 30 seconds.
  • Iterated through 4 prototype rounds, testing with 8 real patients each round, cutting the check-in from 14 steps to 4.
  • Traded granular data tables for prioritized action cards โ€” providers saw a 60% reduction in time-to-insight.
SOLUTION
  • Redesigned the patient home screen into a single "Health Snapshot" with color-coded status, progress ring, and one-tap check-in.
  • Built a provider "Priority Queue" that surfaces patients needing attention, sorted by risk score.
  • Delivered a fully responsive mobile-first experience with thumb-zone navigation and gesture-based data entry.
OUTCOMES
  • Weekly check-in completion: 32% โ†’ 71% (+122%) in first 6 weeks post-launch.
  • Provider time-to-insight: 8.2 min โ†’ 3.1 min (-62%) measured via session analytics.
  • Support tickets related to navigation dropped 47%.
  • Patient NPS improved from 18 to 52.
FigmaMazeUserTestingAmplitudeJira
LUMINA ANALYTICSโ€ขProduct Designerโ€ข2.5 monthsโ€ข2024
โ–ท 5 min read

Lumina โ€” SaaS Onboarding Overhaul

CONTEXT

Lumina is a B2B analytics platform for marketing teams. New users were dropping off during onboarding at a 74% rate, and trial-to-paid conversion sat at 11%.

PROBLEMS
  • 74% of trial users abandoned onboarding before connecting a data source โ€” the 'blank slate' felt overwhelming.
  • Onboarding took 18 minutes average; competitors promised setup in under 5.
  • No clear "aha moment" โ€” users didn't understand the platform's unique value until day 3.
PROCESS & DECISIONS
  • Analyzed 340 funnel drop-off events and identified 3 critical friction points using FullStory and Mixpanel.
  • Ran 5 unmoderated usability tests with target users (marketing managers at mid-size companies).
  • Shifted from 'setup everything first' to 'show value first' โ€” let users preview a live dashboard with sample data before connecting their own.
  • A/B tested 3 onboarding flows; the 'sample data first' variant won with 41% better completion.
SOLUTION
  • Created a 3-step guided setup with a visible progress bar and milestone celebrations (confetti micro-interaction on data source connect).
  • Built an interactive 'Playground' dashboard pre-loaded with realistic sample data so users see value in under 90 seconds.
  • Added contextual tooltips and empty-state illustrations that explain next steps rather than leaving users stranded.
OUTCOMES
  • Trial-to-paid conversion: 11% โ†’ 27% (+145%) over 3 months.
  • Onboarding completion rate: 26% โ†’ 64% (+146%).
  • Time to first dashboard view: 18 min โ†’ 4.2 min (-77%).
  • Support tickets during onboarding period dropped 38%.
FigmaFramerFullStoryMixpanelNotion
dashboard
MERIDIAN OUTDOORSโ€ขSenior UX Designerโ€ข4 monthsโ€ข2023
โ–ท 7 min read
checkout ui

Meridian โ€” E-commerce Checkout Rebuild

CONTEXT

Meridian Outdoors is a direct-to-consumer outdoor gear brand doing $4M/year online. Their checkout flow was built on a legacy template and mobile drop-off at the payment step was killing revenue.

PROBLEMS
  • 62% of mobile users abandoned at the payment step โ€” the form had 23 fields and no autofill support.
  • Guest checkout was buried behind a mandatory account creation wall.
  • Shipping costs appeared only at the final step, causing sticker-shock abandonment.
PROCESS & DECISIONS
  • Conducted a heuristic evaluation and found 14 usability violations in the checkout flow alone.
  • Analyzed 2,800 checkout sessions and identified 3 primary abandonment triggers.
  • Built a clickable prototype and ran 10 task-based tests โ€” users completed the new flow 41% faster.
  • Collaborated with engineering on a phased rollout to minimize risk; shipped behind a feature flag.
SOLUTION
  • Reduced the checkout from 5 pages to a single-page accordion with 7 core fields (down from 23).
  • Promoted guest checkout to the default, with optional account creation post-purchase (one checkbox).
  • Surfaced shipping estimates at the cart level and added a dynamic progress indicator ('2 minutes left').
  • Implemented address autofill and mobile-optimized input types (tel, email, numeric keyboards).
OUTCOMES
  • Checkout completion rate (mobile): 18% โ†’ 43% (+139%).
  • Overall revenue per visitor: +34% in first quarter post-launch.
  • Cart abandonment: dropped from 72% to 51%.
  • Customer complaints about checkout difficulty: down 61%.
FigmaHotjarLookbackGoogle OptimizeLinear
PROOF OF IMPACT

Impact & Metrics

Numbers from shipped work. No vague claims โ€” every metric is tied to a specific project and measured post-launch.

24

Projects Shipped

Across 6 companies, 0-to-1 and 1-to-N

+41%

Avg. Conversion Lift

Measured across e-commerce and SaaS

-52%

Task Completion Improvement

Reduction in time-to-complete in usability tests

+2.1M

Users Impacted

Total users across shipped products

โœฆ All metrics are measured post-launch using product analytics (Amplitude, Mixpanel, Google Analytics) or usability testing tools (Maze, UserTesting). For student or personal projects without live data, I use task-completion tests, unmoderated usability studies, and before/after comparisons as lightweight proof.

WHAT PEOPLE SAY

Testimonials

Direct feedback from PMs, engineers, and executives I've partnered with.

"

"Alex doesn't just design screens โ€” they design outcomes. The VitalFlow redesign turned our biggest retention problem into our strongest engagement driver. Within 6 weeks, patient check-ins more than doubled."

Dr. Sarah Mitchell

Chief Product Officer, VitalFlow Health
"

"Working with Alex was like having a design partner who actually understood business metrics. The onboarding overhaul they led increased our trial conversion by 145%. That's not design fluff โ€” that's revenue."

James Park

VP of Product, Lumina Analytics
"

"Alex's ability to balance user needs with business constraints is rare. They cut our checkout from 23 fields to 7 without losing a single piece of critical data, and revenue jumped 34% in the first quarter."

Maria Gonzalez

Head of E-commerce, Meridian Outdoors
HOW I WORK

Tools & Process

My workflow is built around research-backed decisions, rapid prototyping, and shipping with engineering. No handoffs โ€” continuous collaboration.

My 5-Step Process

01

Understand

Stakeholder interviews, competitive audits, and user research to define the real problem โ€” not the assumed one.

02

Frame

Synthesize insights into user journeys, job stories, and measurable success metrics before touching a pixel.

03

Explore

Rapid ideation with divergent concepts. Test early and often with real users, not just internal stakeholders.

04

Prototype

High-fidelity interactive prototypes in Figma/Framer. Build flows, not screens. Test task completion, not preferences.

05

Ship & Measure

Partner with engineering for pixel-perfect implementation. Monitor metrics, iterate based on real usage data.

Tools I Use Daily

DESIGN & PROTOTYPING
FigmaFramerPrincipleProtoPie
RESEARCH & TESTING
MazeUserTestingLookbackHotjarFullStory
ANALYTICS & DATA
AmplitudeMixpanelGoogle AnalyticsHeap
COLLABORATION
NotionJiraLinearSlackLoom
AI & WORKFLOW
ChatGPTMidjourneyClaudeRaycastArc
GET IN TOUCH

Let's build something meaningful

I'm currently open to senior product design and design leadership roles. If you're building something that solves real problems for real people, I'd love to hear about it.